What would be the best option to handle a potential sensitive customer situation: using Option Solving?

A couple of days ago this writer was chatting with a senior salesperson who was describing a rather sensitive customer situation. The customer wanted to buy from her owing to their various contacts over the years, but the potential purchaser’s company had existing supplier relationships which would need to be surmounted. The two of them worked out a potential scenario for working together, although they would need to figure out the best way to orchestrate it.

This writer introduced option solving as a potential means of figuring out an optimum approach. The senior seller quickly set-about putting together the following question: “What is my best option to handle a sensitive potential customer situation; considering 1) upset prospect’s boss 12 years ago, 2) want to demonstrate fresh, highly valuable approach, 3) is a large international conglomerate with own people development tools, and 4) have a fairly solid relationship with current prospect?”  You can see from these four primary considerations that they provide perspective to the question. Even though there were others, she kept it to the most important ones so as not to overly complicate her decision task.

Now she was challenged to create two yin and yang “bookends,” which would serve as her extreme possibilities. Such bookends would then help focus her intuitive faculties toward her most realistic options. Bookends like these are vital for preventing people’s fertile intuitive minds from wandering and losing focus.

Yin and yang bookends that surfaced were: “Walk away from it” and “Approach prospect’s boss directly,” both of which seemed the least likely possibilities: so they would challenge her to think through more realistic ones – see our Latest Worked Example.

From here she had to develop at least five realistic options, so as to stretch his range of possibilities. You will see where she, in fact, produced five realistic options but decided to leave it open to discuss with her boss before she turned to emotional distancing. Feel free to review her potential six in our Latest Example, one of which was: “Option-A: Request fresh presentation to prospect’s boss.”

With her “pictogram” potentially ready to get her boss’s input on a sixth option, she would pursue some emotional distancing once she has done that. Emotional distancing would allow her intuitive mind to sub-consciously review this range of options against so many of her similar life experiences and choices; thereby seeking an optimal solution. What option would you choose?

If you have an example of your own, please share it with this blogger, through the COMMENTS area.  Thanks Option Solving. (NOTE: Next posting will be in two week’s time: “What is America’s best option for reducing mass or school shootings?” Let’s have your COMMENTS or go to peter@ileadershipsolutions.com to connect with the blogger. Also consider buying the book: “Smart Decisions: Goodbye Problems, Hello Options” through amazon.com)

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What is our best business focus during 2018 – Calling upon prior Option A- Focus on promoting Communication Survey: and using Option Solving?

Two weeks ago this writer used option solving to clarify his best business option during 2018. Based upon those options, he chose to pursue Option A – Focus on promoting Communication Survey. Now he called upon option solving’s “Peeling the Onion” approach to gain further clarity on next steps. This basically entailed going through the whole option solving cycle once more.

Hence he immediately set-about putting together an adapted question as follows: “Peeling the Onion – What would be our best business focus during 2018, calling upon Option A – Focus on promoting the survey; considering 1) wish to work more from home base, 2) want to generate best return for focused effort, 3) want to create valuable asset to leverage, 4) have limited capital to invest, and 5) have a great product?”  Note the five considerations he came up with, which were among several others. He kept it to the most important ones, so as not to overly complicate his decision task.

With this in place, it was time to develop two yin and yang “bookends,” which would operate as his extreme possibilities. Such bookends would then help focus his intuitive faculties on his most realistic options. Bookends like these are vital for preventing people’s fertile intuitive minds from wandering and losing focus.

His yin and yang bookends that emerged were: “Allow to emerge naturally” and “Partner with expert 3rd party promoter,” both of which seemed the least likely possibilities. However, they would challenge him to think through more realistic ones – see our Latest Worked Example.

He knew he had to come-up with at least five realistic options, to stretch his range of possibilities. You will see where he, in fact, produced six realistic options. Feel free to review his six in our Latest Example, one of which was: “Option-D: Find further components to Wow participants.”

With his “pictogram” in place, with its range of six options, he needed to pursue some emotional distancing. Emotional distancing would allow his intuitive mind to sub-consciously review this range of options against so many of his similar life experiences and choices; thereby seeking an optimal solution.

He was resolved to sleep on it and review it the following morning, first thing, and make his choice. His intuitive intelligence would guide him toward his best choice in the overall circumstances. Once that became clear, he could either pursue another round of “Peeling the Onion” or put together an action initiative as soon as possible, while his mind is still fresh on all the deliberations. What option would you choose?

If you have an example of your own, please share it with this blogger, through the COMMENTS area.  Thanks Option Solving. (NOTE: Next posting will be in two week’s time: “What would be the best option to handle a potential customer situation?” Let’s have your COMMENTS or go to peter@ileadershipsolutions.com to connect with the blogger. Also consider buying the book: “Smart Decisions: Goodbye Problems, Hello Options” through amazon.com)

Welcome to Option Solving (for dealing with your Decision Dilemmas) -also see latest examples below;and many more.

 

See below, “Peeling the Onion: Our best business focus for 2018?”  At our next blog in two weeks, we will deal with: “What would be the best option to handle a potential customer situation?”  Also, go to http://www.youtube.com and type in Option Solving and go for the 1 min 48 sec version: this will refer you to OSOLing (Option Solving On-line: a virtual way to deal with your Dilemmas)READ ABOUT THE INTERESTING, WIDE-RANGING APPLICATIONS BELOW: including the latest blog. Go to SUBSCRIBE email-to your left, if you want regular notification of blog updates.

Read the book, Smart Decisions: Goodbye Problems, Hello Options. And visit the author’s main website at www.ileadershipsolutions.com

Peter Arthur-Smith, Originator of Option Solving

Peter Arthur-Smith, Originator of Option Solving

Daniel H. Pink, author of business best seller “A Whole New Mind”, with new book “Drive” says, “Peter Arthur-Smith has produced a savvy and practical book that will change how you approach the challenges in your business. By showing you the limits of ‘problem-solving’ and the power of whole-minded thinking. SMART DECISIONS will expand your strategies and widen your possibilities.”