Which Channel of Customers to Pursue: using Option Solving?

A while back the writer was working with a group of executives who were pondering over which channel to develop new business: through existing partners or direct to end customers? It was obviously an important decision, so having the opportunity to share the dilemma with a group of peers for input was a great situation.
The first step was to come up with an appropriate question, which started with, “What is our best option to develop new business through existing partners or direct to end customers, considering…?”
Participants then set about producing a list of considerations, which turned out to be extensive, but was whittled down by group prioritization to: ‘resource comparisons,’ ‘legal considerations,’ ‘profit margin impact,’ ‘customer/ partner relationship integrity, and ‘risk liability.’ You can now view the complete question under the Latest Example tab.
Now they were in a position to come up with two, yin and yang, “bookends:” the two extreme and least tenable options. By doing so they would better get their creative intuitive mind to produce the most plausible range of options. After some interesting group discussions, they came up with: “Continue working as is, with both” at one end and “Develop totally new business model” at the other: again, see Latest Example tab.
With these in place, they then proceeded in sub-groups (because there were 20 people in the room) to come up with a range of plausible options. This group produced 8 options in all, of which 4 have been shared in the Latest Example (by showing the full range you would easily get locked into other options or trying to out-guess the participants, without being in their situation or mindset, and thereby lose the point of this blog).
Before the group took a confidential, individual straw poll, to choose its favored option, it was encouraged to take a break and review some of the concepts associated with option solving. The break was probably 20-30 minutes away from making their upcoming choices, giving their intuitive mind time to chew over the options and trade-offs which it is so attuned to doing. Such a natural break is called “emotional distancing” and is an important step for getting the most out of this technique and our extraordinary intuitive minds.
The group was pleased with the outcome and, for the individuals who were the originators of the quandary, they came away with a solution they admitted they would never have come up with at the outset on their own. With traditional problem solving, we’re usually happy if we can come up with two safe and known choices from which we can decide. Option solving on the other hand, given the opportunity, comes up with more unique possibilities, which is why it is so powerful and useful.
Please refer to the Latest Example to view the overall picture of a potential solution. If you have an example of your own, please share it with this blogger, through the COMMENTS area.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘What would’ve been the best economy stimulant in Spring 2009?’” Let’s have your COMMENTS or go to peter@ileadershipsolutions.com to connect with the blogger.)

Better Career Choices for Younger or Seasoned Folks: with Option Solving

This blog is about Option Solving and option solving is a much better way for younger folks to make their career choices, than so many of the traditional modes. In a moment you will see why.
Younger folks have picked up a tremendous amount of intuitive wisdom in their lives to date –from friends, family, schooling, college, early work experiences, and so on. Intuitive wisdom provides an incredible bank of information to draw upon when the time comes for choosing careers. The trick is to access that bank of information in the most effective way: how do I access that mind boggling level of intuitive wisdom I’ve gained over the years? That’s where Option Solving comes in.
The first step is to come up with an appropriate question. Perhaps one like: “What’s the best career choice for me now?” You can learn more how to pose the right questions from the book, although this also should include some vital considerations; like…how far can I travel, my minimal compensation package needs, and what is my dream job?
Your next step with Option Solving is to set your mind an additional framework known as bookends (find out more about these from the book). But two likely bookends could be: 1) Do nothing and just hope the right job comes along. 2) Follow the career path decided by my family and friends. The idea behind bookends is to choose extremes you’re least likely to follow: hence the ones stated above.
With these extremes your incredible intuitive wisdom will kick in, as it wants to reject these bookends. Then you should map out 5-8 alternative choices of career that appeal to you in some way – see example under Latest Example tab.
Once you have laid these out go to bed and sleep on them – as a younger folk that will probably mean from 2.00AM to 2.00PM the following afternoon! However, before you close your eyes, you ask yourself exactly the same question as you posed earlier: “What is the best career choice for me now?”
The first choice (of all the alternatives) that pops into your head when you wake up is the career choice you should pursue. This sleep break is known as “emotional distancing” (more in the book) and allows your intuitive intelligence to work at its best.
Once decided, don’t be put off by your family and friends. No matter the challenges or obstacles, this is the career of your dreams and should be pursued at all costs. Remember, “He/she who lets go is the one who loses out.” Best of luck with your chosen career! (Note: Get your family and friends to visit this blog, too!)
Please refer to the Latest Example to view the overall picture of a potential
solution. If you have an example of your own, please share it with this blogger, through the COMMENTS area.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Which Channel or Customers to pursue?’” Let’s have your COMMENTS or go to peter@ileadershipsolutions.com to connect with the blogger.)

Solving Our National Debt: by means of Option Solving!

Just imagine if we could possibly get both sides together in Washington to have an objective and mature discussion about “Eliminating the National Budget Deficit.” As an admittedly heavily biased person toward the use of Option Solving, it seems that I increasingly hear more and more references to Washington looking at its options on different issues. Whether that’s because my attention has been extra-sensitized to it because of my passion, or whether the idea is gaining more ground, is hard for me to discern.

Anyway, if I were the facilitator of the meeting about eliminating the national budget deficit, I would first encourage the participants to come up with an appropriate question. It would probably start with something like this: “What is our best national option for eliminating the budget deficit by 2020, considering…” Then I would encourage the participants to come up with potential key considerations. After we produce a fairly extensive list, we would, by means of confidential polling of the participants, get it down to some of the most significant ones, say: “…the retirement of baby boomers, humanely address entitlement programs, the necessity to stimulate robust economic growth, and our need to meet internal and external security threats?” (see Latest Example).

Now I would ask the meeting participants to frame the option limits with “bookends,” those Ying and Yang options that are least likely to be considered. After some raucous discussion, we might come up with: “Sustain Spending and Tax Cut Levels of 2010” at one end, and at the other “Cut Spending and Raise Taxes to those of 2000 Levels (Millennium economics: the last time we had a surplus).”

With these interesting option limits, which most people are likely to reject, hence putting their creative intuitions into high gear for better alternatives, they might start digging up some of the options given in the Latest Example. Ultimately, whatever they are, it would then be interesting for Congress to launch a national, binding referendum. By a national debate on the options and a referendum on the voters’ confidential, preferred option, we would have the ultimate wisdom of the crowd on which politicians could then put into action. With luck, we will then have made substantial progress on our debt issue by 2020. (Your views always welcome.)

Please refer to the Latest Example to view the overall picture of a potential solution. If you have an example of your own, please share it with this blogger, through the COMMENTS area.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Career Choices?’” You’re your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)

Promoting a more Positive/Conducive Relationship to Facilitate Progress: by use of Option Solving!

Fairly recently a client was grappling with how he could make more progress with a current strategic alliance. There weren’t any easy alternatives and yet there were opportunities to be gained, if he could enhance the working relationship.

Faced with this quandary, we decided to take an Option Solving approach since it is so good at handling complex choices. Following some deliberations, he produced an appropriate question along with its key considerations, which was: “What is my best option for creating a positive/conducive relationship that will maximize my strategic alliance’s cooperation, considering our need to meet certain financial requirements, the need to maximize safety, and the desire to optimize reliability?” There were other considerations on his original list, but these three represented the most important ones.

Now we were in a position to define his “bookends”, those yin and yang items that would further frame his dilemma and give his intuition a provocative frame of reference. After some discussion, these turned out to be: “Get rid of them” and at the other end, “Do it ourselves.” Since neither of these was a starter, even though they are, in fact, options, they were useful counter points to stimulate creative thinking.

Now it just remained for him to come up with a number of realistic options. You can see from the Latest Example that he came up with five options (although we deliberately have not shown all of them). With these in place, I turned our worksheet over and started talking about other important issues for about 5-10 minutes to allow for emotional distancing. This freed up his intuition to work through the variables, trade-offs and similar decisions (that had been recorded in his subconscious over the years), while we chatted about other matters.

Eventually, we turned the worksheet back over and, with a quick read of the question, “bookends,” and five options, he chose the optimum one. We then immediately started discussing his next steps, while it was still fresh in his mind. We then wrapped up the meeting so that he could go ahead and implement his decision, while renewed confidence and momentum was there.

Please refer to the Latest Example to view the overall picture of this dilemma and its potential solution. If you have any example of your own, please share it with the blogger through the COMMENTS icon.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Eliminating Our National Budget Deficit?’” [This is a repeat of an earlier version, since it is so topical.] We will appreciate your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)

Dilemma of Retiring from my Practice: by use of Option Solving!

A long time friend, who is also a professional practitioner, started talking to me about retiring from the practice he had built up over many years. He had hoped that over those years he would have recruited a junior partner who would now be ready to buy the practice, but things didn’t turn out that way for one reason or another.

Now he wanted to retire and was faced with a tough dilemma because the poor economy had affected the value of his practice and there were fewer potential buyers around. He had taken advice from a business lawyer, who was encouraging him to wait 5 years in the hope that the practice would regain its former value.

Faced with this quandary, we invited him to join us in an Option Solving On-line session, where he would have both a facilitator and a scribe to record the discussion. As a threesome, we initially focused on the right question and considerations, and eventually came up with: “What is my best immediate option for retiring from my practice, considering I want to get out in 3 years, my practice is hampered by the economy, and I’m willing to practice but don’t want the management headaches? – see Latest Example. There were more considerations than these three, although these seemed the most important ones.

As we worked the points through over a conference line, with same option solving picture on our laptops, we moved onto defining the “bookends”, those yin and yang items that would further frame the dilemma and give his intuition a provocative frame of reference. After some discussion, these turned out to be: “Willing to sell at any price” and at the other end, “Not sell, keep practicing.” Obviously neither was a starter, even though they are, in fact, options.

Now it remained for him, with facilitation guidance, to come up with a number of realistic options. You can see from the Latest Example that he came up with six options (although we deliberately have not shown all of them). While my scribe colleague reconfigured the order of these options, I kept my friend occupied with some other distracting small-talk, to allow for emotional distancing. This allowed his intuition to work through the variables, trade-offs and similar decisions (that had been recorded in his subconscious over the years).

Eventually, we came back to the Latest Example picture and, with a quick read of the question, “bookends,” and six options, from which he chose one. We then immediately started discussing his next steps, while it was still fresh in his mind. He then left the conference meeting to go and implement his decision, while renewed confidence and momentum was there.

Please refer to the Latest Example to view the overall picture of this dilemma and its potential solution. If you have any example of your own, please share it with the blogger through the COMMENTS icon.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Promoting a more Positive/Conducive Relationship to Facilitate Progress?’” We will appreciate your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)

Providing High Value to my Special Client: by use of Option Solving!

A consultant friend was recently talking to me about some of his challenges with a major client. He had recently completed a retreat and was due to get back to his client to discuss the outcome. Some of the complexities of the client’s team and recent events didn’t make the retreat easy, and my friend was in somewhat of a quandary as to how to play his forthcoming client phone conversation. It was only natural for me to offer an option solving session, to help this friend figure out the best way forward.

We immediately started focusing on an appropriate question, with the outcome being: “What is my best immediate option for providing additional value to my special client, considering…” The reason we went in this direction was because his client’s budgetary situation was tight and so it would mean offering additional highly prized value to keep the outcome relationship ongoing.

So we then moved on to the considerations, such as: “Politics of funding, its need to overcome a poor audit, its team is somewhat burnt out, and high team turnover.” These were the most important four of the several we flushed out.

Now we moved on to creating the two bookends, the extremes that would get my friends intuitive juices working. The two that jumped to the fore were: “Run away from the client” and at the other end, “Request full-time retainer for x days/month.” Neither of these were viable, but were still options.

With these in place, my friend was now primed to develop a range of options from which he could choose the best course of action. He came up with six and you can see three of them in the attached Latest Example. However, before he made a choice, we turned the options picture over and strayed off onto other topics for about 10 minutes, just to help him develop some emotional distancing.

Once he returned to the picture, which, unbeknown to him, was percolating in his intuitive mind, while we were discussing other things, he just quickly perused the question with considerations and then surveyed his options. His intuitive instincts guided him to his best option and that moment in time.

He was quite relaxed and comfortable about the outcome. That’s what option solving does for you. It brings instant clarity of perspective with its natural relief. We then moved on to his immediate steps going forward, while things were still in focus. I understand all went well with his subsequent client meeting.

Please refer to the Latest Example to view the overall picture of this dilemma and its potential solution. If you have any example of your own, please share it with the blogger through the COMMENTS icon.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Retiring from my practice?’” We will appreciate your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)

What are we doing for July 4th: by use of Option Solving!

On the spur of the moment, as July 4th is imminent, it seems appropriate to postpone our original topic for this week’s blog (Providing high value to my special client?) until next time. That way we can focus on a possible family dilemma this coming weekend, as many families contemplate their options. Instead of the family patriarchs or matriarchs making the decision for everyone, Option Solving will allow everyone to participate and possibly come up with the best solution for most family participants.

This way we can remind readers that option solving can be used for personal or family issues, just as much as for business or professional ones.

So on Friday evening or Saturday morning, when family members are sitting around the table discussing their possibilities, somebody can take the lead and act as family facilitator. As this person steps-up, having read our short book, “Smart Decisions: Goodbye Problems, Hello Options,” he or she will encourage a question probably around what people would like to experience from such an important day. It could go something like this: “What would be everyone’s preferred choice for enjoying July 4th, considering…”

Prime considerations could include: “Making the day fun”; “Allowing everyone to participate”; “Everyone to be involved in any preparations”; and “Accepting the majority choice.” The full question can now be seen in our Latest Example.

With the question settled, the family facilitator now moves to create “bookends.” Those more extreme options unacceptable to our instincts. After some discussion, these could be: “Not bother to celebrate at all” and at the other end “Make it a 24 hour party.” Such far-out options will help frame any discussion about more favored options, which you will find in the Latest Example and then make your own choice. Enjoy your July 4th.

Please refer to the Latest Example to view the overall picture of this dilemma and its potential solution. If you have any example of your own, please share it with the blogger through the COMMENTS icon.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘’” We will appreciate your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)

Improving the Education Situation in our State: by use of Option Solving!

A little while ago I was working with a small group of executives to enable them to understand the technique and benefits of Option Solving. We solved one issue and then they wanted to try it on a topic that was bugging them immensely, the health of their State education system. And, of course, option solving is a technique for that issue, too.

In their case, they were already primed to produce an appropriate question, so they quickly set about building the best one as follows: “What is our best option to improve the education situation in our State, considering certain industries are in control and don’t appreciate education, the anti-tax mentality, and teachers’ unions preserving the status quo?” Note their three considerations which were fifty percent of the list they originally produced.

So now, to properly frame their possibilities, they had to come up with “Ying and Yang” bookends. These were, as you can see in the latest example: “Who cares- leave as is” and “Have 100% private schools.” Clearly these were options, but the least likely ones based on their scenario.

Once their question and “bookends” were in place, they created a nice framework for their intuitions to start building some promising options. They came up with seven and you will see three of them. Again, it isn’t appropriate to show you all their options, to discourage you from second guessing them or pursuing similar options, which might not prove helpful because your State’s situation might be different.

Please refer to the Latest Example to view the overall picture of this dilemma and its potential solution. If you have any example of your own, please share it with the blogger through the COMMENTS icon.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Providing high value to my special client?’” We will appreciate your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)

Dealing with Inevitable Tensions between Sales and Manufacturing: by use of Option Solving!

Not so long ago I was working with a group of executives to share the benefits of Option Solving. We agreed to find a common topic to use as a practical example, which is where the issue of the inevitable tensions between sales and manufacturing came up.

With a healthy amount of discussion we arrived at an appropriate question: “What
is our best option for dealing with the inevitable tensions between sales and
manufacturing , considering differences in product understanding, working
with different goals, and insufficient understanding of each other?” (Note: The
three considerations that were incorporated into the question. Initially there were
more than three, but we honed them down to the most important ones.)

Once the question was ready, we sought to develop “bookends” (see the Latest
Example). You can see these are extreme options that participants used to frame the
exercise, so that they would nudge their intuitive minds into high creative gear.
Now they were in the best position, along with their question, to eke out the best
range of options. Among the seven they created, were “Involve operations in the
sales development process,” “Complete/Insure common objectives,” “Swap
roles ” and “Manufacturing report to sales.”

Once their choices were in place, we took a 10 minute natural break for some
emotional distancing and then invited independent polling among all the
participants. The group made their choice and then seemed comfortable with the
outcome. The exercise brought sudden clarity to their perspective and they were ready to move ahead. We immediately defined the steps they would take at the outset, while the momentum was there. This only added to their satisfaction with the result.

Please refer to the Latest Example to view the overall picture of this dilemma and its
potential solution. If you have an example of your own, please share it with this
blogger, through the COMMENTS area.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Handling the education situation in our State?’” We will appreciate your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)

President Obama Dealing with Osama bin Laden: by use of Option Solving!

Yes, even the White house uses Option Solving, although it might not be aware of this technique in its more formal sense. By absorbing the reports in the New York Times immediately after the recent event, I am able to speculate how President Obama arrived at his final three options. From a likely scenario we can reasonably extrapolate how the White House’s team went through an option solving exercise of its own.

If the team had been aware of the option solving technique, it would have started
out with a question like: “What is our Best Option today to capture/kill Osama
bin Laden in Pakistan, considering…” Then, of course, we have to speculate about
the presidential team’s considerations, such as: Raid into another country’s
sovereign territory (international law?), Minimize US casualties, Possible
confrontation with Pakistani forces, and Irrefutable evidence Osama bin Laden
has been dealt with. Take a look at the Latest Example to see how this fits in.

Now that the team’s question has been framed, we can speculate about the two
Bookends it may well have used (bookends are those extreme Ying and Yang least
likely options). These could look like: “Sit tight and wait for the most opportune
moment” and “Ask Pakistani Forces to take care of it.” Using such bookends
would help the president’s team to maximize their intuitive creativity to produce a
series of creative but realistic options.

It is more than likely he and his team came up with a whole series of options,
although newspaper reports show they came down to at least three, which were:
“Helicopter assault using American commandos,” “Strike with B-2 bombers to
obliterate compound,” and “Joint raid with Pakistani Intelligence Operatives
informed only hours before.” In the normal course of option solving, we would
come up with at least five options to encourage maximum out-of-the-box thinking,
but we can leave you to conjecture about the other two.

Reports also went on to explain how he used emotional distancing to make his final
choice, even though he probably didn’t quite see it that way. Since at the end of the
option consideration meeting, he was reported to have said: “I’m not going to tell
you what my decision is now – I’m going to go back and think about it some more.”
He added, “I’m going to make a decision soon.”

16 hours later he had made up his mind. Early next morning, four top aides were
summoned to the White House Diplomatic Room. Before they could brief him, he cut
them off. “It’s a go,” he said. (As reported in the NY Times, May 3rd, 2011) So you can
see that by sleeping on it, his intuition was able to work it through overnight and aid
him with a “gut decision” the following morning. This is a great example of creating
some emotional space after your option creation. It also demonstrates the power of
our intuition to make an optimal choice considering all the various factors and
trade-offs that need to be made. Our intuition was built for doing this.

Please refer to the Latest Example to view the overall picture of this dilemma and it
potential solution. If you have an example of your own, please share it with this
blogger, through the COMMENTS area.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Handling Conflicts between Sales and Manufacturing?’” We will appreciate your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)