Obtaining greater staff insight from a recent survey: by means of Option Solving!

I was recently involved with a staff PEACAM survey, which was designed to indicate the level at which “fires were being lit from within.” Although the outcome was reasonably good overall, some areas were not strong enough. To that end, she wanted to know more about what lay behind those particular areas, so we decided to look at her options. Since she was already familiar with Option Solving, we could proceed without further ado.

Consequently, we immediately started to work on an appropriate question and considerations, which turned out to be: “What is my best option for gaining insights and suggestions on recent PEACAM survey, considering that the indicators were reasonably good, want to keep it a positive experience, and I want them to take the ultimate lead on any initiatives?” There were more considerations than this, but we picked out the 50% most important ones.

With this in place, we then set about determining two Ying and Yang “bookends;” to act as the most extreme and unlikely options. They are designed to set her option limits, in addition to provoking her intuition to dig up the most practical options. In our latest example, you will pick these out as: “Leave things as they are and hope for improvements,” at one end and at the other end, “Give everything staff asks for.” Both were not acceptable, for the reasons stated in the “bookend” boxes.

Now we got to work on producing at least five options and in fact came up with six – see Latest Example. One option suggestion was: “Chat with staff one-on-one for insights and suggestions”…option B. Her other five choices are in our Latest Example. What options would you have come up within her circumstances?

We then proceeded to talk about some other important issues to give her intuition the space of emotional distancing and then she returned to this picture after about 15 minutes to make her intuitive choice. Once she did that, we discussed her action approach.

If you have an example of your own, please share it with this blogger, through the COMMENTS area.
Thanks Option Solving. (NOTE: Next posting in 2 weeks: “Using Option Solving to decide on ‘Getting our key team through the storming phase?’” We’re always interested in your COMMENTS or go to peter @ileadershipsolutions.com to connect with the blogger.)


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